If you have discovered the product is damaged, faulty or possesses a major problem upon 7 days of receiving your item, you are entitled to a refund. Conditions for damaged or faulty goods are:
Meeting any of these conditions will allow a full refund at the original purchase price. Please note that the original freight costs are not refundable under any circumstances.
Progear provide a 7 day money back guarantee if you have a change of mind or are simply unsatisfied with our products.
The conditions of the money back guarantee are:
For any returns, in line with warranty/consumer guarantee obligations, the customer must produce proof of purchase (such as your order number or tax invoice number).
Approval from Progear Customer Service must be sought before sending items back. If we are not notified of the issue within the first 7 days, then the product is conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.
If you wish to make a return, please contact our Customer Service team with 7 days of receiving the item at 1300 310 493 or shoot us an email at support@progearbikes.com.au