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Delivery

Progear Bikes offer nationwide delivery for all of our products. Currently we do not ship our products outside of Australia.

HOW MUCH IS SHIPPING?

Shipping for all of our products is determined by your shipping region and the weight of your total order. If you are purchasing just one item, you can get an estimate of your shipping cost by using the shipping calculator on the product page: simply enter your postcode, click the submit button, and you’ll be shown an estimate of the shipping cost. For orders of multiple items, your total shipping cost will also be shown during the checkout process before payment.



ORDER PROCESS

After placing your order, you’ll get an email with your order number, order details and other important information. We make every effort to ensure that your order is processed quickly, packaged correctly and dispatched as soon as possible. Keep in mind that placing orders in the early business hours may make it easier for us to dispatch it on the same day.



WHEN CAN I EXPECT MY ORDER TO ARRIVE?

VIC**: 3-5 Working days
MELBOURNE METRO**: 1-5 Working days
ACT: 4-9 Working days
NSW**: 4-9 Working days
SYDNEY METRO**: 2-5 Working days

QLD**: 4-6 Working days
SA: 3-5 Working days
TAS: 5-10 Working days
NT: 7-10 Working days
WA: 5-10 Working days

Please allow up to 14 working days for your delivery.

**Due to restrictions VIC, NSW & QLD Areas may experience delivery delays. Please allow 5-10 more business days for your order to arrive. 

STANDARD DELIVERY TERMS

Our Standard Delivery service offers nation-wide, reliable door-to-door, street level/ground floor delivery only. Pricing is based on the weight of the items & the zone that your postcode falls into. Our couriers will not deliver large items upstairs, enter homes, or provide installation removal services. For items that weigh more than 40kg, they will require assistance in unloading.

IMPORTANT NOTE: If your item/s is returned back to our warehouse as un-deliverable or incorrect address, there will be a re-delivery fee.



EXPRESS DELIVERY TERMS

Our Express Delivery is currently only available for Melbourne Metropolitan areas. To see if you qualify for Express Delivery service, please enter your postcode into the freight calculator.

Special Offer: Express Delivery Orders made and booked in before 11:00am (AEST, Melbourne Timezone) will qualify for Same Day Delivery. Subject to availability. Order must be booked into the Delivery Booking Request portal prior to 11:00am (AEST, Melbourne Timezone) to qualify.

When ordering, you’ll have a chance to specify any special instructions for your order. Specify in the Special Instructions section your preferred date and time. Please note that we cannot guarantee a specific time for your delivery but will try our best to allocate a 4-hour delivery window.

Like our standard delivery service, express delivery couriers will only deliver to your front door, on a ground floor location. They cannot deliver large items upstairs, enter homes, or provide installation/removal services. For items that weigh more than 40kg, they will require assistance in unloading.

Contact number is required for delivery. Once your order has been processed, on dispatch day, our dispatch team will call to confirm a delivery day & time frame. If confirmation is not obtained, our team will call again on another day to seek confirmation, and will halt the delivery until confirmation is received. Unfortunately we cannot deliver without verbal or written confirmation.

PLEASE NOTE: Missed delivery will incur a re-delivery & return fees if item is returned to our warehouse or need to be re-booked.



WHAT IF NO ONE IS HOME TO ACCEPT?

For small to mid-sized items, our couriers most likely will not contact you prior to delivery as they try to push out quick deliveries. In this instance, if no-one is at the delivery address to accept delivery, an Authority to Leave freight will be given. If you do not wish for your freight to be left, please notify us as soon as you've placed the order as we ship on a next business basis. Orders involving big and bulky items, such as Electric Bikes, confirmation must be obtained via a phone call, or the carrier may not deliver and will halt until confirmation is received. Contact numbers must be supplied for the delivery.



I STILL HAVEN’T RECEIVED MY ORDER - WHAT SHOULD I DO?

While your order should arrive within the timeframes specified, sometimes stuff happens. If you haven’t received your order within the timeframe specified, shoot us an email at support@progearbikes.com.au or give us a call at 1300 310 493 with your order details, and we’ll chase it up and get back to you as soon as possible.



FREE PICK UP IN BROADMEADOWS (VIC)

We offer free pick up from our location in Broadmeadows, Melbourne (Subject to stock availability). If you wish to pick up your item, simply choose the pick-up option during checkout. Once payment clears, your pick up will be confirmed & your order will be ready for pick up at any time during our business hours.



STOCK AVAILABILITY

Stock availability representations on this website are accurate and are subject to change without notice. Pre-orders can be placed on products that are unavailable on stock, and we will try our best to dispatch your desired product as soon as possible. If, for any reason, we cannot immediately supply you with a product you have ordered, we’ll let you know over phone or contact and provide you with options to amend, cancel or put your order on backorder.