Delivery

Progear Bikes offer nationwide delivery for all of our products. Currently we do not ship our products outside of Australia.

HOW MUCH IS SHIPPING?

Shipping for all of our products is determined by your shipping region and the weight of your total order. If you are purchasing just one item, you can get an estimate of your shipping cost by using the shipping calculator on the product page: simply enter your postcode, click the submit button, and you’ll be shown an estimate of the shipping cost. For orders of multiple items, your total shipping cost will also be shown during the checkout process before payment.

ORDER PROCESS

After placing your order, you’ll get an email with your order number, order details and other important information. We make every effort to ensure that your order is processed quickly, packaged correctly and dispatched as soon as possible. Keep in mind that placing orders in the early business hours may make it easier for us to dispatch it on the same day.

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

VIC - 3-5 Working days
MELBOURNE METRO - 1-5 Working days
ACT - 4-9 Working days
NSW - 4-9 Working days
SYDNEY METRO - 2-5 Working days
QLD - 4-6 Working days
SA - 3-5 Working days
TAS - 5-10 Working days
NT - 7-10 Working days
WA - 5-10 Working days

Please allow up to 14 working days for your delivery

CHRISTMAS DELIVERY CUT-OFF

Due to a big increase in customer orders and congested courier traffic as we approach Christmas, Lifespan advises to see below for our Christmas cut-off dates for items to be delivered and received in time for Christmas.

We advise to plan ahead and place your orders before the dates laid out below:

*Please note: The cut-off dates are provided by our couriers for your convenience. Unfortunately we are unable to guarantee the arrival of your products before Christmas under any circumstances.

*Next Business Day delivery is available for certain products only, and will depend on your location. We recommend to check the postage calculator to see which delivery services are offered for your area.

 

WHAT IF NO ONE IS HOME TO ACCEPT?

For small to mid-sized items, our couriers most likely will not contact you prior to delivery as they try to push out quick deliveries. In this instance, if no-one is at the delivery address to accept delivery, an Authority to Leave freight will be given. If you do not wish for your freight to be left, please notify us as soon as you've placed the order as we ship on a next business basis. Orders involving big and bulky items, such as Electric Bikes, confirmation must be obtained via a phone call, or the carrier may not deliver and will halt until confirmation is received. Contact numbers must be supplied for the delivery.

I STILL HAVEN’T RECEIVED MY ORDER - WHAT SHOULD I DO?

While your order should arrive within the timeframes specified, sometimes stuff happens. If you haven’t received your order within the timeframe specified, shoot us an email at support@progearbikes.com.au or give us a call at 1300 310 493 with your order details, and we’ll chase it up and get back to you as soon as possible.

FREE PICK UP IN CAMPBELLFIELD (VIC) & WETHERILL PARK (NSW)

We offer free pick up from our location in Campbellfield, Melbourne and Wetherill Park, Sydney (Subject to stock availability). If you wish to pick up your item, simply choose the pick-up option during checkout. Once payment clears, your pick up will be confirmed & your order will be ready for pick up at any time during our business hours.

CLICK & COLLECT AT NORTH FITZROY CYCLES

Partnering up with North Fitzroy Cycles, you are able to Click and Collect your order at the North Fitzroy Cycles store. Please note that Click and Collect does not include assembly, your brand new bike will arrive in it's original carton ready for collection.

STOCK AVAILABILITY

Stock availability representations on this website are accurate and are subject to change without notice. Pre-orders can be placed on products that are unavailable on stock, and we will try our best to dispatch your desired product as soon as possible. If, for any reason, we cannot immediately supply you with a product you have ordered, we’ll let you know over phone or contact and provide you with options to amend, cancel or put your order on backorder.