Stock Situation

Due to delays with production and restrictions to stock movement, we'll be experiencing stock shortages for certain products. Stock availability and Pre-Order Estimated Dates will be shown on the product page, as well as the shopping cart and checkout pages.

For all Pre-orders, please note that the ETA's listed do have the potential to change due to COVID-19's impact on production and transportation. We will do our best to update customers on any changes in order arrival dates and apologies for any inconveniences caused.

Delivery Delays

Due to a high volume of enquiries and orders, our team and delivery partners are currently experiencing delays with their distribution services. As a result, we are experiencing long delays with the fulfillment and shipping of our online orders.

This may mean you have received an order confirmation email, but have not received any further communication. Once your order is processed and dispatched from our warehouse, you will receive a shipping confirmation email with a tracking number and link to track your order online. As this relies on our delivery partner to update, there may also be a delay with this information becoming available to you.

We sincerely apologise for this inconvenience and appreciate your patience as we work through this.

Customer Service

Due to the overwhelming number of inquiries to our customer service team in recent weeks please expect a delay with a reply.

We recommend leaving a message via our Live Chat function, where our team will endeavour to email you back within 24 hours.

Alternatively, you may also email through to info@progearbikes.com.au

Current Status

Online Store

The online store will be open ensuring home deliveries are available to our customers. Your patience is greatly appreciated as there may be delays to home deliveries due to the current circumstances.

Stock Situation

We are still experiencing a high level of demand and some of our products will be sold on a pre-order basis. Please note that certain popular products may sell out before they arrive, so we highly recommend pre-ordering and not waiting for items to come back in stock.

Pre-order estimated dispatch dates will be displayed on each item's product page. Please note that these are approximations and may incur unforeseen delays.

Delivery

For delivery time frames, please visit our Delivery Information Page
Our current delivery services may be impacted and follow the guidelines below:
Standard Delivery: Please allow up to 4 more business days in your delivery for Standard Delivery services.
Express Delivery: No longer guaranteed next business day - however, much quicker than standard delivery.

Contact Details

Live Chat Hours: 8am – 10pm AEST (If offline, please see updates)

Customer Service Email: info@progearbikes.com.au

Phone: 1300 310 493 

FAQs

Can I view your products in store? Do you offer Click & Collect

To protect the health and safety of our customers and our team, we are temporarily disabling Click & Collect and closing our Broadmeadows showroom to the public until further notice.

Do you deliver?

Our Delivery Partners will deliver nationwide, to almost every Australian Address. Enter your Suburb & Postcode in the postage calculator for a shipping price.

How much are delivery costs?

Progear charges delivery costs based on the cubic weight of the item, and the location you're in. All products will incur a delivery cost and will have a shipping calculator on each product page. Please note that shipping cost calculations on the product page are for one product, one quantity only. For multiple items, your total delivery cost can be calculated in the shopping cart page.

Can I change my delivery address?

If your item has not been shipped, please contact us immediately by calling 1300 310 493 or email through to info@progearbikes.com.au

If the item has been shipped with our delivery partner, you will no longer be able to change the delivery address.

What's your return policy?

Please visit our Returns & Refunds Information Page for further details.

How do I add / make changes to my shopping bag?

To add a product to your bag, select how many you want to buy before clicking the 'Add to Bag' button. For items that have sizes, please select the right size in the sizing options.

To make changes to your shopping bag, click the 'Shopping Cart' icon at the top of the page. Now you can adjust the quantity of any item in your bag, or completely remove items.

When you've finished making changes, you may continue shopping by browsing the site again. If you wish to check out and finalise your order, press 'Checkout' and continue through to the next steps.

Can you ship outside of Australia?

Progear Bikes can only deliver in Australia.

Why has the ETA date changed on the website for a product I have ordered?

When you place a pre-order, you reserve stock for the shipment that is shown at the time of placing your order. For certain popular items, we may receive a large volume of pre-orders that will be allocated to multiple shipments.

To ensure that you are entered into the queue of pre-orders, please order as soon as possible.

The ETA of the product I was looking at has changed. Is this due to delays?

Due to the number of pre-orders, the shipment ETA date which was shown at the time has sold out and as a result, the ETA will be changed to the next shipment in queue and all new orders will be allocated to the next shipment.

How do I keep track of which shipment ETA I am allocated to?

Your order invoice will have an 'Order Status' per products which indicates the Estimated Dispatch timeframe at the time of purchase.

Please note that the ETA's listed do have the potential to change due to COVID-19's impact on production and transportation. We will do our best to update customers on any changes in order arrival dates and apologies for any inconveniences caused.

I have arranged Click & Collect before the restrictions placed on 7th July. Can I still pick up?

If you have selected Click & Collect on your order, you are still able to book in a time to pick up.

All future orders placed after July 7th will not have Click & Collect as an option.

I can't seem to call through to your Phone number. How can I get through?

Our phone lines may be busy and we highly recommend emailing through to info@progearbikes.com.au or leaving a message on Live Chat (bottom right) for response.