We are experiencing high volume of orders and will expect a 3-5 business day dispatch timeframe at this stage. Our team are working around the clock to ensure that we are able to dispatch as fast as we can.
Due to high volume of enquiries being received by our Customer Service Team, our communication channels such as our Phone lines, Email, Live Chat and social media channels may experience a longer response time. We are working as quickly as possible to assist your questions and concerns. We appreciate your patience.
Due to restrictions from the VIC Government, our Broadmeadows store will be closed for retail but will be open for Contactless click & collect. Home delivery (contactless) is still available for all VIC customers.
Due to restrictions in both VIC & NSW, we may experience delays of up to 10 business days for orders involving big & bulky items, such as E-Bikes, Trikes with standard delivery service. Please note that this is an additional 5 days on top of the regular transit times, visible on our Delivery & Pick up Information page.
Express Delivery has not been impacted and will proceed as normal. We apologize for any inconvenience caused and appreciate your patience.
Due to delays with production and restrictions to stock movement, we'll be experiencing stock shortages for certain products. Stock availability and Pre-Order Estimated Dates will be shown on the product page, as well as the shopping cart and checkout pages.
For all Pre-orders, please note that the ETA's listed do have the potential to change due to COVID-19's impact on production and transportation. We will do our best to update customers on any changes in order arrival dates and apologies for any inconveniences caused.
Pre-Orders are only available for Home Delivery and cannot be ordered as a Click and Collect. For more details on this, please see Click and Collect under Current Status.
Can I view your products in store? Do you offer Click & Collect
As of 31st of October, our showroom in VIC will now be open for viewing. Users will be required to sign-in for contact tracing. We now offer Click & Collect on stock that is currently available at their respective locations. To find out whether each product is available for Click and Collect, simply click on the Pick up availability link on the product page and a pop-up box will indicate Click and Collect availability per store.
We are still experiencing a high level of demand and some of our products will be sold on a pre-order basis. Please note that certain popular products may sell out before they arrive, so we highly recommend pre-ordering and not waiting for items to come back in stock.
Pre-order estimated dispatch dates will be displayed on each item's product page. Please note that these are approximations and may incur unforeseen delays.
For delivery time frames, please visit our Delivery Information Page
Our current delivery services may be impacted and follow the guidelines below:
Standard Delivery: For VIC, NSW & QLD: Please allow up to 5 more business days in your delivery for Standard Delivery services.
Express Delivery: Guaranteed next business day (use our booking portal)
Our workshop services are now operating as per usual.
Click and Collect
Click and Collect is now available for products that are in stock. To see whether you are able to Click and Collect a particular product, please click on the Click to Check Availability Link on the product page and a pop-up box will indicate Click and Collect availability per location.
Please note that Click and Collect is unavailable for products that are on pre-order. Pre-order products will only be available for Home Delivery.
If you have multiple products in your shopping cart, and one or more products are on pre-order, the Click and Collect option will not appear. We recommend placing a separate order for Click & Collect for all in stock products and Home Delivery Pre-order for all pre-order products.
Live Chat Hours: 8am – 10pm AEST (If offline, please see updates)
Customer Service Email: firstname.lastname@example.org
Phone: 1300 310 493
Can I view your products in store? Do you offer Click & Collect
To protect the health and safety of our customers and our team, we are temporarily disabling Click & Collect and closing our Broadmeadows showroom to the public until further notice.
Do you deliver?
Our Delivery Partners will deliver nationwide, to almost every Australian Address. Enter your Suburb & Postcode in the postage calculator for a shipping price.
How much are delivery costs?
Progear charges delivery costs based on the cubic weight of the item, and the location you're in. All products will incur a delivery cost and will have a shipping calculator on each product page. Please note that shipping cost calculations on the product page are for one product, one quantity only. For multiple items, your total delivery cost can be calculated in the shopping cart page.
Can I change my delivery address?
If your item has not been shipped, please contact us immediately by calling 1300 310 493 or email through to email@example.com
If the item has been shipped with our delivery partner, you will no longer be able to change the delivery address.
What's your return policy?
Please visit our Returns & Refunds Information Page for further details.How do I add / make changes to my shopping bag?
To add a product to your bag, select how many you want to buy before clicking the 'Add to Bag' button. For items that have sizes, please select the right size in the sizing options.
To make changes to your shopping bag, click the 'Shopping Cart' icon at the top of the page. Now you can adjust the quantity of any item in your bag, or completely remove items.
When you've finished making changes, you may continue shopping by browsing the site again. If you wish to check out and finalise your order, press 'Checkout' and continue through to the next steps.
Can you ship outside of Australia?
Progear Bikes can only deliver in Australia.
Why has the ETA date changed on the website for a product I have ordered?
When you place a pre-order, you reserve stock for the shipment that is shown at the time of placing your order. For certain popular items, we may receive a large volume of pre-orders that will be allocated to multiple shipments.
To ensure that you are entered into the queue of pre-orders, please order as soon as possible.
The ETA of the product I was looking at has changed. Is this due to delays?
Due to the number of pre-orders, the shipment ETA date which was shown at the time has sold out and as a result, the ETA will be changed to the next shipment in queue and all new orders will be allocated to the next shipment.
How do I keep track of which shipment ETA I am allocated to?
Your order invoice will have an 'Order Status' per products which indicates the Estimated Dispatch timeframe at the time of purchase.
Please note that the ETA's listed do have the potential to change due to COVID-19's impact on production and transportation. We will do our best to update customers on any changes in order arrival dates and apologies for any inconveniences caused.
I have arranged Click & Collect before the restrictions placed on 7th July. Can I still pick up?
If you have selected Click & Collect on your order, you are still able to book in a time to pick up.
All future orders placed after July 7th will not have Click & Collect as an option.
I can't seem to call through to your Phone number. How can I get through?
Our phone lines may be busy and we highly recommend emailing through to firstname.lastname@example.org or leaving a message on Live Chat (bottom right) for response.