Dispatch & Delivery Delays
During this Black Friday sale period, due to increased demand for our products, dispatch times may be delayed by up to 3 business days.
As a result, your order might arrive up to 3 business days later than the originally estimated delivery date, and parcel scanning for pick-up or processing updates may also be affected.
Once your shipment is with the Delivery Partner, our customer service team is unable to provide further updates on its status.
If your delivery is delayed more than 10 business days beyond the estimated transit timeframe, please reach out to us using the Delivery Enquiry form and our team will gladly assist you.
For more information on Delivery, please see our Delivery & Pickup Information Page.
Planning it for Christmas? See our recommended order dates* to get an idea if it'll arrive before Christmas.
*Orders cannot be guaranteed before Christmas.
